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One important task of preparing to speak is planning to establish and maintain a personal connection with the audience. In his book, The Empowered Communicator, Calvin Miller discusses seven keys to unlocking an audience. He suggests that a speaker follow seven specific steps to better understand the audience and encourage connection.
- Build a speaker-listener relationship. It is the speaker’s responsibility to connect with the audience.
- Step over the ego barrier. The speaker must be transparent and put aside focus on self.
- Promise your hearers usable information and keep your promise with content. A speech must actually contain the relevant material promised by the speaker.
- Create tension and resolution. Attention must be gained then released when information has been presented.
- Construct a pyramid of priorities. Listeners prioritize truth, interest, and inspiration. Speakers should be sensitive to these desires and respond intentionally.
- Make sure they hear through a “trinity of audio values.” Three vocal dynamics impact presentation: projection, dynamic, and pause.
- Kill interest-lag through six values of mobility or movement. Six values should be considered:
- change everything on the spot – Spontaneous editing is often needed during a speech to adjust timing and content.
- change what isn’t working – Adjustments and revisions may improve understanding by the listeners.
- pull from accessible back file – Past knowledge or experience may assist a speaker in the moment.
- casually ask for attention – A speaker may need to call for attention from the audience if minds seem to be wandering or distractions occur.
- heighten projection – Increased volume or stress may refocus listeners.
- quit early – Stop speaking before the audience stops listening. There is never such a thing as a bad short sermon or message
I am constantly in awe of the work of the Holy Spirit in my life as I stand to speak His message. Though I carefully prepare my material and plan specific illustrations or personal examples, the Lord often brings to my mind an experience or story while I am speaking that I have not consciously thought about in a long time. I share the God-given illustration and realize later that someone in the audience made a powerful connection with that account. The Holy Spirit, who always knows the audience, can pull from your past experience or previous knowledge to speak His Word directly to each person in the audience.
The most effective public speakers will exert effort ahead of time getting to know the audience and the occasion as well as preparing material. During the message, an excellent speaker responds to feedback from the audience, often editing and adjusting the speech in mid-message. When speaker-listener connection is maintained from the opening comment to the closing word, the outcome of the message will be positive.
Preparation for a speech is a challenging task. No two audiences are alike. No two occasions are alike. No two speakers are alike. In addition, the same speaker is different every time she speaks. Diligent work and dependence on the Holy Spirit is essential for a public speaker preparing to give a message. Face the challenge as you focus on your audience before you stand up to speak for them!
Discipline is not a pleasant topic for most people. It is difficult to discipline others, but it is even more challenging to discipline oneself. However, discipline is necessary to maintain order in life, relationships and as a public speaker! The ability to motivate oneself and exert willpower is a basic trait needed personally and professionally. Scripture admonishes believers to “run the race with endurance” – not tiring in our pursuit of Christ-likeness (Hebrews 12:1). In 1 Timothy 4:7-9, the apostle Paul reminds the Christian of the importance of being disciplined in godliness:
But have nothing to do with irreverent and silly myths. Rather, train yourself in godliness, For the training of the body has a limited benefit, but godliness is beneficial in every way, since it holds promise for the present life and also for the life to come. This saying is trustworthy and deserves full acceptance.
Self-discipline is important in the speaker’s preparation of a message. Personal willpower is needed to contemplate research, organize material, and plan a speech. Many other interests and activities are distractions when thoughts should be focused on the upcoming message to be given or lesson to be taught. Discipline yourself to work on your speech and be prepared to deliver it to the best of your ability.
Discipline is needed in all areas of life in order to maintain balance and ensure healthy growth. Specific goals must be established to promote spiritual, physical, mental, emotional, and social discipline. A Christian speaker should be committed to developing the disciplines of a godly life and seek to have:
- A disciplined heart
- A disciplined body
- A disciplined mind
- A disciplined routine
The heart of a person must be pure and holy, focused on following the Lord and obeying His commands. The body of a person must be healthy and fit, adhering to proper nutrition and regular fitness. The mind of a person must be increasing in wisdom and knowledge, through listening and learning. The routine of a person must be systematic and balanced, setting aside time to pursue growth in all areas of life. These disciplines promote balanced growth in an individual and in a God-called public speaker.
A Christian must employ personal willpower in order to develop discipline but also has the added resource of the Holy Spirit’s power. A speaker who wants to proclaim a message from the Lord has an even greater responsibility to maintain a disciplined life. It is not a personal word but His divine Word to be communicated. A disciplined person will become a more disciplined speaker. The combination of personal willpower, God’s supernatural power, and people’s persuasive power will help Christians and speakers alike develop and maintain the discipline needed for life and ministry. The discipline of a public speaker “yields the fruit of peace and righteousness” to those who hear the message! Challenge yourself to become a more disciplined speaker and believer in 2015!
Are you a good listener? Most Americans are poor listeners. Litfin explains that we are an EYE-oriented culture rather than EAR-oriented. Americans prefer visual input, especially young people who have grown up with electronic technology. The people in cultures where there is no written language or high incidences of illiteracy are EAR-oriented. In our culture, we say, “Can I have a copy of that?” or “I need to see it in writing.” We prefer “reading and storage” over “listening well and remembering.” We must work harder on listening when it doesn’t come as naturally. Attention and listening skills are better in cultures that must depend on hearing and memory for information.
Common barriers to good listening include the following:
- passive listening – Many people are lazy listeners. Listening is active, involving interaction of the listener and speaker in the process.
- interrupting – Many listeners are impatient to wait for the comment to end and eager to speak themselves. Conversation requires give and take; listening, then speaking.
- assumptions – People have a tendency to jump to a conclusion before a speaker finishes a thought. Making a wrong assumption is like jumping to a confusion!
- self-focus – In this “me–generation,” people are more interested in what they have to say than what others are saying. Listening requires focus on the speaker, not on self.
- past intrusion – Previous experiences or past failures may influence a listener. A good listener must be “in the moment” in order to understand the speaker.
- distraction – Drifting thoughts and poor attention hinder good listening. Distractions can be internal or external. Listeners must focus on the words being spoken in order to listen completely and correctly.
- defensiveness – Listeners may react strongly when they disagree or have another opinion. This verbal response has been described as duelogue vs. dialogue. Duelogue implies two people fighting with words as their weapons.
Identifying one’s personal barriers to good listening is an important move in controlling these hindrances so listening may improve. Knowing personal weaknesses in listening is the first step toward improving listening skills.
Distraction is probably my biggest barrier to good listening. I am highly distracted internally by thoughts of everything I have to do. I am distracted externally by sights and sounds around me. When my husband and I go out to dinner, my natural desire is to face everyone and everything in the restaurant because of my curiosity. But to give Chuck my undivided attention, I must sit facing him–and maybe the wall–to tune out the distractions around me.
The Bible teaches about the importance of listening and warns against hasty speech. In James 1:19, the apostle admonishes: “Everyone must be quick to hear, slow to speak, and slow to anger.” Commentary in the Life Application Bible for this verse includes an exercise for overcoming barriers to good listening. “Put a mental stopwatch on your conversations and keep track of how much you talk and how much you listen. In your conversations, do others feel that their viewpoints and ideas have been valued?” Effective communicators break down personal barriers to listening in order to build up people while focusing on their messages. Have you been able to identify your own barriers to good listening? How can you become a more effective communicator by being a better listener?
 “Duelogue,” http://www.examiner.com/article/monologue-dialogue-or-duelogue-how-savvy-are-you (cited 3 March 2013) examiner.com (Clarity Digital Group LLC, 2013).
I had the honor of writing another article for SBC Life this month, and would love to share it with you all! It centers on how to keep Christ at the center of our lives, so that we may always be ready for an opportunity to TALK of His truth. Click here to read the article on the SBC Life website!
Because the process of communication is so complex, it is often misunderstood. It would simplify matters if a person could convey thoughts telepathically to another person. If thoughts did not have to be formulated in a speaker’s brain, expressed through that speaker’s words, transmitted through the air, perceived through the listener’s ears, understood in the listener’s mind, and responded to verbally by the listener, a message would always be understood. But that is not possible. Instead, God created humans to have thoughts and feelings which, to be understood by others, must be expressed in words. The complexity of communication requires study and practice throughout the lifespan.
Many counseling books unveil the critical need for communication within marriage. For years, during pre-martial counseling, my (Monica) father would place three rocks before the couple, signifying the three foundations of a marriage. One of those rocks stood for the critical need to communicate (connection); the others for communion (intimacy) and cooperation (marital roles). Married couples certainly benefit from the mastery of communication.
While there are numerous misunderstandings about communication, Duane Litfin presents three common ones in his book, Public Speaking: A Handbook for Christians. These misunderstandings can confuse both the speaker and the listener.
Misunderstanding 1: Each act of communication is separate and discrete and can be studied as such. The truth is that communication is a complicated, interactive process.
Misunderstanding 2: Communication is linear in the sense that a message travels one way from a source to a receiver. The truth is that human communication is circular. It begins with a spoken word and continues with further interactions.
Misunderstanding 3: The speaker transfers thought to the listeners. The truth is the listener filters information through personal perspective in order to understand the message spoken.
These misunderstandings reflect the complexity of the process of communication. Though complex, communication is an essential interaction among humans to convey messages, build relationships, and serve others. Understanding these myths about communication will improve overall communication and strengthen relationships.
Seven Pinker, and Paul Bloom declared, “Speaking is innate, writing is an invention.” Oral communication has several distinctive components which contrast it from written communication. These differences must be considered when speaking verbally. First, oral communication tends to be more direct than written expression. Nonverbal cues can clarify meaning while more description is necessary in writing. Second, oral communication tends to be more repetitive or redundant than written discourse. Readers can refer back to information that is written, while listeners need repetition for better understanding. Third, oral communication tends to be more fragmentary. Written language includes complete thoughts and sentences. Fourth, oral communication tends to be more personal. Readers typically include a variety of people not only those close enough to listen personally. One needs to be aware of these distinctives when preparing to speak. Information needs to be delivered to be heard, not read.
One of my (Monica) favorite Bible verses is Psalm 45:1, “My heart is moved by a noble theme as I recite my verses to the king; my tongue is the pen of a skillful writer.” I love to write and find I am able to express on paper what is often difficult to express aloud. When I turned twelve years old, I started keeping a prayer journal. I would write out my prayers. Journaling became a daily discipline for me and helped me to articulate on paper what I was thinking about or struggling with each day. I found in my writing that I was much more detailed when I wrote out my prayers on paper than when I prayed out loud. However, when I have been asked to pray at a women’s event or small group setting, I never hand out copies of a prayer to be read by everyone. I speak them out loud to the Lord on behalf of the women in the group. As women hear what is spoken out loud, there is a connection. Words spoken out loud are different than words written out on paper.
According to Litfin, there are several distinct advantages of public speaking. First, important messages must often be communicated to a large number of people. It is much more practical and beneficial for a major thought to be shared one time to a larger group than many times one-to-one. Second, a public speech is a message which can be organized and prepared by the speaker. Thoughtful preparation increases the clarity and improves the effectiveness of the communication. Third, a public speech allows the ideas to be heard by the listeners who can postpone a response until the ideas are fully understood. While spontaneous, interpersonal conversation will always be a part of daily life and church ministry, skilled public speaking can enhance the message delivery among groups and even among individuals. What misconceptions do you encounter about public speaking?
So you’ve been convinced that drama can make your public speaking come to life and touch the lives of many. Now you’re wondering, “Well, how can I do it?” Today we’d like to share several different approaches to incorporating the dramatic arts into your speaking!
In the realm of communication, the word “monologue” may carry a negative connotation of a long, boring speech or a speaker who monopolizes a conversation. However, a monologue is a dramatic expression used by a public speaker. The dictionary defines a monologue as “a dramatic soliloquy (oral discourse); a continuous series of jokes or comic stories delivered by one comedian.” Talk show hosts on television often begin the program with a monologue.
Everett Robertson writes, “The dramatic monologue involves one actor portraying one character in a crisis situation.” Monologues may present biblical characters, such as Ruth or Mary the Mother of Jesus, or portray an inanimate object, like the manger which held baby Jesus or the alabaster jar which held the perfume used to anoint the feet of Jesus. Monologues may be short or long, presented during a portion of the message or as the entire speech. Speakers may wear costumes and makeup for dramatic effect. The script may be written originally or taken directly from the Scripture or another text. Monologues are most effective when they reveal a truth to the audience in dramatic details.
Dramatic reading is defined as “a public reading or recitation of a work of literature with an interpretive use of the voice and often of gestures.” A speaker reads aloud a poem, essay, story, or Scripture passage with animated voice, facial expression, hand gestures, and body movements. The reader portrays the dramatic, physical, and emotional aspects of a situation. If several characters or perspectives are included, the speaker may identify them with changes of voice, posture, or gesture.
Material for dramatic reading must be selected carefully. The content must have a clear focus and appropriate emotional appeal. The audience needs to identify with, understand, and enjoy the work. Delivery requires practice and timing. Careful pronunciation and phrasing as well as a rhythmical pace enhance the presentation. Facial expression, eye contact, and gestures add to the oral expression.
One of the oldest forms of drama, storytelling is “reciting tales or relating anecdotes in a captivating manner.” While a monologue involves a character directly, storytelling includes the character indirectly. Storytelling is typically spoken in second-person, and monologue is first-person. Vivid description and animated expression is a part of storytelling. A real account is often exaggerated and amplified for effect in storytelling. Robertson encourages the storyteller to “use every possible technique to communicate the story creatively.”
For years, teachers and speakers have displayed inanimate objects to explain a lesson with dramatic effect. Visual aids are helpful to most listeners. They enhance a narrative, facilitating comprehension and identity. In delivery, the speaker should carefully connect the object and the idea. Creative interaction with the audience and object may foster application.
Role play is a form of drama used successfully in many areas of ministry as well as public speaking. It is “representing in action the thoughts and feelings of another person” During a message, a speaker may pause in her own discourse to assume the position of another person in order to emphasize or clarify a point. In teaching or training, role play may be used to demonstrate different responses or simulate varied emotions. Role playing is a creative and revealing way to present a range of emotions, values, and beliefs without threatening the audience.
One of the most creative forms of drama is pantomime, the process of silent expression. It is “conveying a story by bodily action or facial movements only.” The term “mime” may refer to the performer, though it usually refers to the more formal, classical discipline. Marcel Marceau was the famous French mime who introduced the art form into the world stage. Dick Van Dyke premiered pantomime on one of his earliest television shows as humorous, physical comedy. Pantomime communicates visually what cannot be communicated as creatively with words.
Pantomime may be used by speakers as a means of visually expressing specific actions and traits. According to Robertson, “it involves a universal language of gestures which is understood by all cultures and ages.” It can be serious or humorous and is often performed to music. Costumes and makeup may be worn. The audience often relates personally to the movements and emotions of the mime.
Clowns are known for entertaining in circuses and rodeos, but they can also be found ministering in churches and communities. By definition, clowning is “entertainment by jokes, antics, or tricks in a public presentation.” Christian clowning communicates biblical truths in a creative, non-threatening form, often in evangelistic outreach. “A Christian dressed as a clown breaks through many of the barriers placed by the secular world against religion. The joyful nature of the clown also makes it easy to tell others about the joy and colorfulness of Christ.
Do you have any other ideas for incorporating drama into your public speaking?
 Robertson, The Dramatic Arts in Ministry, 12.
 “Dramatic Reading,”www.merriam-webster.com/dictionary/dramatic reading (cited 13 March 2013), Merriam-Webster Dictionary (Merriam-Webster, Incorporated, 2013).
“Storytelling,” http://www.merriam-webster.com/dictionary/storytelling (cited 13 March 2013), Merriam-Webster Dictionary (Merriam-Webster, Incorporated, 2013).
 Robertson, The Dramatic Arts in Ministry, 21.
“Public Speaking,” http://www.merriam-webster.com/dictionary/public+speaking (cited 13 March 2013), Merriam-Webster Dictionary (Merriam-Webster, Incorporated, 2013).
 “Pantomime,” http://www.merriam-webster.com/dictionary/pantomime (cited 13 March 2013), Merriam-Webster Dictionary (Merriam-Webster, Incorporated, 2013).
Robertson, The Dramatic Arts in Ministry, 12.
 Robertson, The Dramatic Arts in Ministry, 15.
Public speakers never have a second chance to make a first impression. While a person need not be a beauty to speak to groups, appearance and clothing are an important part of the speaker’s image. Neat appearance and appropriate clothing display professionalism and confidence. On the other hand, untidy appearance and inappropriate clothing can distract the listener and diminish the speaker’s credibility. Christian speakers should always look their best to represent the Lord well.
Florence and Marita Littauer have written and spoken about personality types for many years. They discuss how personality affects style of communication in their book, Communication Plus: How to Speak So People will Listen. Personality is definitely expressed in the clothing, hairstyle, and makeup of a speaker. They suggest four different personalities with four different looks. While no two people are exactly alike, each personality tends to wear clothes of a particular style.
Popular Sanguine: bright colors, sparkles and bling, flamboyant clothing, unique styles
Powerful Choleric: bright colors, simple prints, tailored style, business professional
Perfect Melancholy: muted tones, classic cuts, traditional styles, simple elegance
Peaceful Phlegmatic: earthy tones, flowing fabrics, relaxed fit, unstructured styles
Personality should be considered when shopping for clothing, accessories, and makeup.
Public speakers need to understand how personality impacts style of speaking and type of clothing. While appearance should reflect personality, clothing styles should not be extreme. The audience and occasion should be considered as well as the fit and comfort of the clothes. Clothing should not be distracting to the speaker or listeners. According to the Littauers: Regardless of your personality, it is important to put extra effort into dressing for the platform. The things that work on the stage may well be things that you would never wear to the store or office. But on the stage, in front of an audience, you want to have a look that sets you apart and lends dignity to your work.
Some people have a natural sense of style and dress attractively without effort. Others must work harder to look their best. General ideas can be seen in fashion magazines. Clothing consultants or sales clerks can provide professional input. Speakers must wear clothing, hairstyles, and makeup appropriate for age, setting, and ministry. Timeless classics are recommended over faddish trends. Invest money in fashions that last and are made well.
The speaking wardrobe should take into consideration appropriate attire, personal style, body type, and skin tones. Type of attire is determined by the occasion, setting, and audience. A speaker is wise to ask about dress for the event before arriving unprepared. It is a general rule of thumb for a speaker to wear clothing one level above the audience. If the audience wears jeans, the speaker should wear nice slacks. If the audience wears slacks, the speaker should wear a dressy pantsuit, skirt, or dress.
There are four different body types which determine how clothes look on a person. They are called by different names, though they generally describe the same basic shapes. Several fashion sources suggest these four categories: circle (thick around the middle), triangle (larger at the bottom), hourglass (curvy but evenly proportioned), and rectangle (straight up and down). Circle figures should wear loose fitting clothes around the middle and fitted pants; avoid high-rise pants, belts, and fitted tops. Triangle figures should wear tailored tops and fuller bottoms; avoid oversized sweaters, skinny jeans, and clingy skirts. Hourglass figures should wear fitted waistbands and belts; avoid shapeless tunics, baby–doll dresses, and oversized cardigans. Rectangle figures should wear fitted waists and flared bottoms to create curves; avoid clingy dresses, Empire–waist tops, and flowing skirts. Women who know their body types and wear the appropriate clothes always have a more attractive and confident appearance.
Colors also matter. Solid, bright (not neon) colors are usually flattering on all women. However, certain colors look better with specific skin tones. In 1980, Carole Jackson developed a color system called “Color Me Beautiful.” Based on the four seasons of the year, a woman’s natural skin tones determine the most complimentary color palate. See the chart below listing coloration and colors for each season. 
Clothing makes a statement. Clean, neat clothes project a sense of pride and care. Dirty, disheveled clothes indicate lack of interest or even emotional distress. Stylish, coordinated clothes display attention to detail. From head to toe, clothing matters to women and to public speakers. Clothing need not send the wrong message: “I am worn out and out–of–date.” Clothing can project a positive image. Speakers should wear their best to speak their best. Personal style and event setting may vary. However, a speaker’s appearance should always be neat, modest, and appropriate. Comment below with any additional tips you have about the speaker’s wardrobe!
 Littauer, Communication Plus, 174-176.
 Larson, Kristin. “The Right Clothes for Your Body Type,” http://www.realsimple.com/beauty-fashion/clothing/shopping-guide/right-clothes-your-body-type-00000000007925/index.html (cited March 20, 2013), Real Simple, (Time Inc. 2013).
Platform movement and posture are essential elements of nonverbal communication. Like gestures, they should look and feel natural to reinforce the message and not distract. The stance and movement of the body involve the total person, mentally and physically. Thoughts and feelings can be expressed in movements and gestures. These two rules should be remembered when on the platform: move when there is reason to move and stand still when there is no reason to move.
One of my (Rhonda) doctoral professors roamed back and forth in front of the classroom without making any eye contact with the students during his lectures. He paced aimlessly in front of the class as he taught. As a project in a behavioral modification course, several students attempted to alter his distracting behavior. Students on the right side of the class paid careful attention to the professor as he paced—looking interested, nodding heads, taking notes, and asking questions. Students on the left side of the classroom ignored the professor as he taught—disinterested yawns, hands on desks, no notes, and no questions. Within a few minutes, the professor only paced back and forth on the right side of the room. While his pacing behavior was modified, his poor eye contact remained unchanged. I learned the impact of the speaker’s body movement and positions by observing a negative model as a student.
Posture is noticed immediately, and opinions are made about a speaker based on stance and carriage. Posture is the position of a person’s body when standing or sitting. Many different organs, muscles, and nerves in the body are used to stand. While physical conditions may inhibit good posture, most people can control posture with conscious actions. A public speaker needs good posture to support vocal projection, to display confidence, and to enhance movement.
In No Sweat Public Speaking, Fred Miller suggests four ways that posture helps communicate a message. (1) Good, straight posture indicates leadership and confidence. (2) Leaning forward toward the audience shows concern and care. (3) Slouching the body conveys disinterest and boredom. (4) Hunched shoulders suggest low self-esteem and lack of confidence. Posture is more important than many speakers realize. Evaluate posture in a mirror or on a videotape. Remember to stand up, then speak up!
There are some cardinal rules about posture and movement that a good speaker should follow. Try not to break the following posture principles:
- Do not fidget with your hands or fingers.
- Do not jingle change or keys in your pockets.
- Do not cross your hands in front of your body (“fig–leaf stance”) or behind your body.
- Do not rock on your heels or toes.
- Do not sway back and forth.
- Do not lean on the podium.
- Do not cross your arms across chest.
- Do not look down for too long.
- Do not bob or shake your head too much.
- Do not be stiff or tense.
Zig Ziglar was a dynamic public speaker and powerful Christian communicator. Though small in physical stature, he had a “bigger than life” presence on the stage. He projected energy and enthusiasm as he moved confidently around the stage. His speech content was filled with knowledge and wisdom, and his delivery style was passionate, purposeful, and powerful. His sales experience and personal faith provided the foundational principles for his speaking and writing. A master of verbal and nonverbal communication, Ziglar said it this way: “Your attitude, not your aptitude, will determine your altitude.” Stand up and speak out like Zig Ziglar did for many years.
Correct posture is an important part of nonverbal communication in public speaking. Practice these principles and avoid these pitfalls.
- Walk deliberately to the stage; avoid rushing onto the platform.
- Stand upright keeping the body core tight; avoid tension or tightness.
- Place feet firmly on the ground and slightly apart (about shoulder width); avoid stiff legs and locked knees.
- Face the audience directly; avoid turning the body away.
- Position body behind podium with hands to the side or resting on lectern; avoid gripping the podium.
- Hold head and chin up; avoid looking down.
- Square shoulders with the audience; avoiding drooping shoulders.
- Keep chest up and stomach in; avoid tightening abdominal muscles.
- Relax the body; avoid tension and stiffness.
- Breathe deeply to relax; avoid short, shallow breaths.
- Pause to look at the audience; avoid rushing into the speech.
- Watch the posture of others speakers; avoid awkward imitation of others.
Improved posture adds strength and authority to a spoken message.
Dale Carnegie, known as the father of modern public speaking, said: “A person under the influence of his feelings projects the real self, acting naturally and spontaneously. A speaker who is interested will usually be interesting.”
When your name is called and you walk to the stage…
rise up slowly,
stand up erectly,
walk out boldly,
speak out confidently.
Good posture makes a good impression on the audience and gives good support to the speaker. Outstanding public speakers develop a platform posture to reflect their attitudes and gain the audience’s attention. Body posture can reduce nervous energy and relieve physical tension. As you speak, make your body talk.
The eyes and face of a speaker convey mood, emotions, and character. Both interpersonal conversation and public speaking use eye contact and facial expression to amplify meaning and clarify feelings. Lack of eye contact and inconsistent facial expression can actually confuse the intended message. Poor eye contact can lead to suspicion, and limited facial expression can imply lack of interest. Effective communicators must intentionally develop skills to communicate with the eyes and face.
The word “countenance” means the outward expression of a person’s inner being. The inward character of a person is reflected outwardly through the eyes and face. The Bible often uses the word “countenance” to describe the appearance of God and the people of God. God asked Moses to tell Aaron and his sons that He would “lift up His countenance upon them and give them peace” (Num 6:26). Samson’s once-barren mother was told by an angel that she would give birth to a son. She told her husband that she had encountered a man whose “countenance was like an angel of God” (Jdg 13:6). David was described as a youth with a “ruddy, fair countenance” (1 Sam 16:12; 17:42).
The Psalms and Proverbs often contrast the happy or joyful countenance of one who follows God with the sad or sorrowful countenance of one who focuses on self (Psa 43:5; 89:15; 90:8; Prov 16:15; and 25:23). For example, in Proverbs 15:13 (KJV) we read, “A merry heart maketh a cheerful countenance: but by sorrow of the heart the spirit is broken.” The prophets encountered God and spoke of His countenance also. Daniel’s countenance changed when his dream was interpreted (Dan 7:28). Some faces of people in the Old Testament had sad countenances while others had happy countenances (Gen 4:5; 1 Sam 1:18; Neh 2:2-3)
The New Testament describes the countenance of Jesus and His followers. During the transfiguration, the countenance of Jesus was “changed as He prayed” (Luke 9:29). After His resurrection, the countenance or appearance of Jesus was like “lightening, bright and white.” In his vision, John saw the risen Lord and His face (countenance) “was shinning like the sun and midday” (Rev 1:16). A radiant countenance is a theme of Scripture and a trait of holiness.
The Bible describes the face or countenance of several women. In 1 Samuel 1, Hannah’s sad countenance became happy when the priest Eli told her she would bear a child (vv. 8-18). Abigail was described as a woman of good intelligence and beautiful countenance (1 Sam 25:3). King David’s son Absalom named his daughter Tamar after his sister who had been tragically raped by her half-brother Amnon. The countenance of Absalom’s daughter, Tamar, was described as fair and beautiful (2 Sam 14:27). Many other women of the Bible and many godly women today reflect the righteous countenance of the Lord.
If a Christian is created in the image of God, then her countenance should resemble His. The eyes and face should reflect the sincere emotions and godly character of those who love Him. This chapter will highlight the role of eye contact and facial expression in nonverbal communication. Speakers must express thoughts and feelings in their eyes and faces as well as through words.
Eye contact serves several purposes in public speaking. Some believe 75 percent of nonverbal communication is through the eyes. The speaker conveys the sincerity of her heart, the intent of the message, and the intensity of her passion through the eyes. Good eye contact improves the speaker’s confidence, demonstrates security, increases credibility with the audience, projects warmth, builds connection, and communicates value. The audience provides visible feedback to the speaker. Smiles and nods may indicate understanding, while curious expressions or confused looks may imply poor comprehension.
A speaker can control her eye contact and connect with the audience more personally. Keep the eyes open and focused. Wide eyes are more visible in a group setting, and focus allows the speaker to see the eyes and faces of the people. Scan the audience with the eyes and face. Turn the head as well as the eyes to look at someone or some area of the room. Establish eye-to-eye gaze when possible. Connect with one person in the audience at a time. However, try not to stare or move mechanically. Look at all areas of the room and all people. Try to cover all the people and all the room with an eye gaze. Try not to overlook the balcony or extreme sides. Engage in eye contact with the most important people in the room even if they make you a little nervous. Use steady, controlled eye contact. Confidence and persuasion are conveyed with individuals and the audience as a whole with deliberate eye contact. Maintain eye contact with each person or section for several seconds. Complete a thought or sentence before gazing at another person or another area of the room. Avoid looking at the ceiling, toward the floor, or above people’s heads. Roving eyes convey anxiety and disinterest. Look up from any notes, and lock eyes on the audience. Glance down to read a sentence or two then glance up to establish eye contact with the people. Move the eyes about the room in a synchronized pattern. Both eyes should move together across the room and focus together on individuals. Look at the audience while walking to the platform and before walking away. Begin and end the speech by connecting with the audience.
For more tips about the eyes and face, see chapter 22 of our book!
“Warmth is the soul of the voice.” 
In Psalm 149, the psalmist called for God’s people to express praise to Him in words and actions: “Hallelujah! Sing to the Lord a new song…let the exaltation of God be in their mouths.” Exaltation or praise is to be reinforced by a joyful shout. The sound of the voice conveys the emotions and feelings of the heart. A Christian should offer praise to the Lord with her whole self.
Haddon Robinson explained the influence of the voice in his book, Biblical Preaching:
Speech consists of more than words and sentences. The voice conveys ideas and feelings apart from words. We make judgments about a speaker’s physical and emotional state—whether he is frightened, angry, fatigued, sick, happy, confident—based on the tenor of his voice, its loudness, rate, and pitch.
Chapter 21 of our book establishes the importance of nonverbal communication to express emotions and feelings, focusing on three aspects of vocal tone which project meaning: volume, variety, and vibrancy. For the purpose of this blog, we will focus on vibrancy.
Vibrancy refers to the enthusiasm and passion communicated in the tone of a speaker’s voice. An animated and energetic voice adds emotions and feelings to the spoken words. Public speakers should desire vocal vibrancy and lively delivery in speech delivery. Vibrancy in the voice should make the listener want to hear the speech.
Energy is expended physically when speaking. Verbal and nonverbal communication involves energy and effort. Public speakers need to maintain physical as well as mental health to communicate more effectively. Proper nutrition, regular exercise, and adequate rest are essential ingredients of energetic speaking. Fatigue and illness hinders enthusiasm and vibrancy in speaking.
Warmth is an aspect of emotion which can be expressed verbally or nonverbally. Tender feelings can be communicated through choice of words or tone of voice. A softer, lower voice typically conveys warmth. Warmth should be a vocal quality desired by public speakers.
In an etiquette book written in 1942, Margery Wilson suggested that the voice reflects emotions as surely as a mirror reflects an image. Warmth is the “soul” of the voice. Sweetness, generosity, and love of humanity are personal qualities of the inner person that produce warmth in a speaker’s voice. Wilson recommends that people build character and virtues to speak with vocal warmth.
Excitement and eagerness should be experienced and expressed by the speaker. If the speaker does not sound excited about the topic, the audience will not want to listen. When possible, a speaker should select a topic of personal interest. If the assigned topic is less than stimulating, the speaker can express enthusiasm verbally. Vocal vibrancy depends upon energy, warmth, and excitement.
Consider these principles about vocal vibrancy when delivering a speech.
- Determine the presence or absence of vibrancy in your voice.
- Compare your vocal vibrancy to that of other speakers.
- Prepare physically for speaking with proper sleep, nutrition, and exercise.
- Work to soften the tone of your voice to convey warmth.
- Expand your interest to be enthusiastic about the topics for your speeches.
The voice provides insight into the speaker’s emotions and feelings. The vocal characteristics of volume, variety, and vibrancy combine with words and other nonverbal cues to communicate the meaning of the speaker’s message. A simple sentence such as “I have had a good day” can change meaning drastically when the voice is used differently. Soft volume may raise doubt in the listener; loud volume may cause belief in the statement. Vocal variety may keep the interest of the listener; limited variety may lose attention. Vocal vibrancy may convey passion to listeners; flat, monotonous tone sounds unconvincing. Tone of voice is the nonverbal code for expressing emotions and feelings in public speaking.
The sound of the voice conveys the emotions and feelings of the heart.
 Margery Wilson, The Woman You Want to Be: Margery Wilson’s Complete Book of Charm (Philadelphia: J.B. Lippincott Company, 1942), 58-59.
 Haddon Robinson, Biblical Preaching (Grand Rapids, MI: Baker Books, 1980), 202-203.